The Connect Business Academy Blog

The Day I Tried to Inspire a Team From the Top of a Customer Service Counter

The Day I Tried to Inspire a Team From the Top of a Customer Service Counterby: Connect Business AcademyPublished on: 30/10/2026

At 20, I climbed onto a customer service counter to inspire 50 retail staff. It didn't go quite as planned. A funny, humbling lesson in leadership, communication and emotional intelligence.

Leadership DevelopmentEmotional IntelligenceEffective CommunicationLeadership SkillsFirst-Time Managers
The Day I Tried to Inspire a Team From the Top of a Customer Service Counter

You’ve Got a Business Idea. But Does It Actually Stack Up?

You’ve Got a Business Idea. But Does It Actually Stack Up?by: Connect Business AcademyPublished on: 06/10/2026

Practical insights on entrepreneurship and new business, from identifying opportunities and developing business ideas to planning, decision-making and building a viable business.

entrepreneurshipnew businessentrepreneurship and new businessstarting a businessbusiness startupsmall businessbusiness ideas.
You’ve Got a Business Idea. But Does It Actually Stack Up?

We Talk a Lot About Developing Leaders. But What Are We Actually Developing Them to Do?

We Talk a Lot About Developing Leaders. But What Are We Actually Developing Them to Do?by: Connect Business AcademyPublished on: 15/09/2026

Discover what participants actually develop, apply and demonstrate through the BSB50420 Diploma of Leadership and Management ... from leading people and teams to managing performance, budgets, risk and improvement.

We Talk a Lot About Developing Leaders. But What Are We Actually Developing Them to Do?

Leadership Development or a Qualification? Why It Doesn’t Have to Be Either/Or

Leadership Development or a Qualification? Why It Doesn’t Have to Be Either/Orby: Connect Business AcademyPublished on: 30/08/2026

Leadership development and nationally recognised qualifications can achieve complimentary results. Explore how bringing the two together can create greater value for both individuals and organisations.

Leadership Development or a Qualification? Why It Doesn’t Have to Be Either/Or