Learner wellbeing.
Our learners are at the heart of everything we do. Your journey ... from the moment you first connect with us, through to graduation and into your future pathways is our highest priority. We are committed to providing the support, resources, and opportunities you need to achieve a positive, equitable, and successful learning experience.
Learner support.
Your success matters to us. From day one, we provide clear information, responsive guidance, and tailored resources to help you thrive. You’ll always have access to trainers, assessors, and support staff who are here to answer questions, provide timely feedback, and guide you through challenges. If you have specific learning needs, we ensure reasonable adjustments are in place so you can participate fully and confidently.
Learner support.
Your success matters to us. From day one, we provide clear information, responsive guidance, and tailored resources to help you thrive. You’ll always have access to trainers, assessors, and support staff who are here to answer questions, provide timely feedback, and guide you through challenges. If you have specific learning needs, we ensure reasonable adjustments are in place so you can participate fully and confidently.
Diversity and inclusion.
We value the individuality and diversity of every learner. Our learning environment is designed to be safe, respectful, and inclusive, where differences are celebrated, and all voices are heard. By fostering equity and fairness, we create opportunities for every learner to succeed, regardless of background, culture, or personal circumstances.
Diversity and inclusion.
We value the individuality and diversity of every learner. Our learning environment is designed to be safe, respectful, and inclusive, where differences are celebrated, and all voices are heard. By fostering equity and fairness, we create opportunities for every learner to succeed, regardless of background, culture, or personal circumstances.
Learner handbook.
The Learner Handbook is your essential guide throughout your studies. It provides everything you need to know about your support services, policies, rights, and responsibilities. Updated regularly, it ensures you always have clear and accurate information to make informed decisions and stay confident in your learning journey.
Download the Learner Handbook HERE.
Learner handbook.
The Learner Handbook is your essential guide throughout your studies. It provides everything you need to know about your support services, policies, rights, and responsibilities. Updated regularly, it ensures you always have clear and accurate information to make informed decisions and stay confident in your learning journey.
Download the Learner Handbook HERE.
Fees, charges and refunds.
Our fees, charges and refunds are outlined clearly and upfront. We keep everything transparent and easy to understand, so you always know what you’re paying for, when payments are due, and how refunds work. These processes are designed to protect you, support your learning journey, and ensure fairness at every step. Our goal is to make managing your course fees simple, predictable and stress-free.
Detailed information is available HERE.
Fees, charges and refunds.
Our fees, charges and refunds are outlined clearly and upfront. We keep everything transparent and easy to understand, so you always know what you’re paying for, when payments are due, and how refunds work. These processes are designed to protect you, support your learning journey, and ensure fairness at every step. Our goal is to make managing your course fees simple, predictable and stress-free.
Detailed information is available HERE.
Feedback, complaints and appeals.
We take your feedback seriously. If something doesn’t meet your expectations, or you wish to challenge a decision, our complaints and appeals process is fair, transparent, and responsive. Every concern is handled respectfully, with a focus on resolution and continuous improvement. You can raise feedback, complaints, or appeals with confidence, knowing you will never be disadvantaged or treated unfairly for doing so. Your voice helps us build a better experience for all learners.
Detailed information is available HERE.
Feedback, complaints and appeals.
We take your feedback seriously. If something doesn’t meet your expectations, or you wish to challenge a decision, our complaints and appeals process is fair, transparent, and responsive. Every concern is handled respectfully, with a focus on resolution and continuous improvement. You can raise feedback, complaints, or appeals with confidence, knowing you will never be disadvantaged or treated unfairly for doing so. Your voice helps us build a better experience for all learners.
Detailed information is available HERE.
Unique Student Identifier.
Every learner in Australia needs a Unique Student Identifier (USI). This is your personal education number that keeps all your training records together in one place, making it easier for you to track your achievements and access official transcripts.
Watch the video for more info and set up your own USI here: Welcome to USI - Unique Student Identifier.
If you need help, we’ll guide you through the process. Your USI is safe, private, and belongs to you - and you’ll use it throughout your learning journey, now and in the future.
More than qualifications, Connect: is a community.
At Connect Business Academy, you are part of a diverse, supportive community where your unique perspective matters.
We deeply value diversity and inclusion as the foundation of our vibrant and innovative community.
Whether you’re studying in the city, on the coast, or out in the bush, you’re connected to trainers, peers, and mentors who want to see you succeed.
At Connect Business Academy, you are part of a diverse, supportive community where your unique perspective matters.
We deeply value diversity and inclusion as the foundation of our vibrant and innovative community.
Whether you’re studying in the city, on the coast, or out in the bush, you’re connected to trainers, peers, and mentors who want to see you succeed.
We acknowledge the Traditional Custodians of the lands where we live and work and pay our respects to Elders past and present.
We celebrate diversity and welcome people of all cultures, backgrounds, abilities, genders, and sexualities.
RTO 46529
We acknowledge the Traditional Custodians of the lands where we live and work and pay our respects to Elders past and present.
We celebrate diversity and welcome people of all cultures, backgrounds, abilities, genders, and sexualities.
RTO 46529
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