Connect Business Academy Pty Ltd (RTO 46529) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and manage personal information when you interact with Connect Business Academy through our website, communication channels, enrolment processes, and training systems.

1. Who We Are

Connect Business Academy Pty Ltd is a registered training organisation (RTO 46529) delivering nationally recognised vocational education and training within the Australian Vocational Education and Training (VET) system.

As a registered training organisation, Connect Business Academy must comply with Commonwealth legislation and regulatory frameworks relating to privacy, data reporting, and the management of learner information.

2. What Personal Information We Collect

The types of personal information we may collect include:

• Full name
• Contact details such as email address, phone number, and postal address
• Date of birth and identification information required for enrolment
• Unique Student Identifier (USI) information
• Employment or professional background relevant to your course
• Information provided through enquiries, enrolment forms, or surveys
• Records of communication between you and Connect Business Academy
• Training participation, assessment submissions, and academic progress
• Payment and billing information where course fees are paid
• Website usage information collected through cookies or analytics tools

Some personal information is required so that we can deliver nationally recognised training and meet regulatory reporting obligations.

3. How We Collect Personal Information

We collect personal information in several ways, including when you:

• Visit or use our website
• Submit an enquiry or contact form
• Subscribe to updates or download educational resources
• Enrol in a course or training program
• Participate in training, assessment, or learner support activities
• Communicate with us by email, phone, or online platforms
• Access our learning management system or learner portal

We may also receive information from authorised third parties such as employers, government agencies, or regulators where permitted or required by law.

4. Why We Collect Personal Information

We collect and use personal information so that we can:

• Respond to enquiries and provide information about our courses
• Process course enrolments and maintain learner records
• Deliver training, assessment, and learner support services
• Verify identity and Unique Student Identifier (USI) details
• Issue nationally recognised qualifications or statements of attainment
• Maintain communication with learners about their training
• Improve our courses, systems, and learner experience
• Meet regulatory, legal, and reporting obligations
• Send relevant information about courses or professional development opportunities where consent has been provided

5. National VET Data Reporting

Under the Data Provision Requirements 2020, Connect Business Academy is required to collect and report certain personal information about learners to the National Centre for Vocational Education Research (NCVER).

Information reported may include personal and training activity data and is used by government agencies for:

• research
• policy development
• planning and funding of the VET system

NCVER may disclose this information to:

• Commonwealth and State or Territory government departments
• authorised VET regulators
• researchers conducting approved VET system analysis

Further information about NCVER privacy arrangements is available at:

https://www.ncver.edu.au/privacy

6. Disclosure of Personal Information

Connect Business Academy does not sell personal information.

Your personal information may be disclosed to:

• Connect Business Academy staff, trainers, assessors, and authorised contractors
• Government agencies or regulators where required by law
• The Australian Skills Quality Authority (ASQA) or other VET regulators
• The National Centre for Vocational Education Research (NCVER)
• Third party service providers used for course delivery, student management systems, communication platforms, or payment processing

All third party providers engaged by Connect Business Academy are required to manage information securely and in accordance with Australian privacy legislation.

7. Storage and Security of Personal Information

Connect Business Academy takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored in secure digital systems used for:

• learner management and course administration
• training and assessment delivery
• communication and operational support

Access to personal information is restricted to authorised personnel who require the information to perform their duties.

Security measures include access controls, password protection, and secure cloud-based storage systems.

8. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

To request access or correction, please contact Connect Business Academy using the details provided below.

We may require verification of your identity before processing such requests.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to collect information about how visitors use our website and to improve functionality and user experience.

Cookies help us understand website usage such as pages visited, time spent on the site, and navigation behaviour.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

Website analytics information does not normally identify you personally unless you choose to provide personal information through forms or enquiries.

10. Third Party Websites

Our website may contain links to external websites or services.

Connect Business Academy is not responsible for the privacy practices or content of third party websites and encourages users to review the privacy policies of those sites before providing personal information.

11. Marketing Communications

Connect Business Academy may send communications relating to:

• course information
• professional development opportunities
• educational resources
• industry insights and updates

These communications will only be sent where:

• you have provided consent, or
• the communication relates to an enquiry or service you have requested.

All marketing communications include a clear unsubscribe option, allowing you to opt out of future messages at any time.

Connect Business Academy complies with the Spam Act 2003 (Cth) when sending electronic marketing communications.

12. Data Retention

Connect Business Academy retains personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with regulatory requirements.

For learners undertaking nationally recognised training, certain records must be retained for extended periods in accordance with:

• the Standards for Registered Training Organisations (RTOs)
• the Australian Qualifications Framework (AQF)
• the Student Identifiers Act 2014
• other relevant legislation

Where personal information is no longer required, it will be securely destroyed or de-identified.

13. Changes to this Policy

Connect Business Academy may update this Privacy Policy from time to time to reflect changes in legislation, technology, or organisational practices.

The most current version will always be available on our website.

14. Contact Details

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Connect Business Academy
RTO 46529

Email: [email protected]
Website: www.connectba.edu.au